Policies, Procedures and Plans

Action Plan for 2017

The council has agreed an action plan for the coming year.  This is not an exhaustive list and will be added to over the coming year.

Action Plan 2017

 

Publication Scheme and Information available

The Publication Scheme document commits the council to make information available to the public as part of its normal business activities.

Publication Scheme – Adopted 20 October 2015

Information available under the Publication Scheme is listed here.  The council will make the information listed available unless:-

– it does not hold the information

– the information is exempt under one of the FOIA exemptions or Environmental Information Regulations exceptions, or its release is prohibited by another statute

– the information is readily and publicly available from an external website; such information may have been provided by the council or on its behalf.  The council must provide a direct link to that information

– the information is archived, out of date or otherwise inaccessible: or,

– it would be impractical or resource-intensive to prepare the material for routine release

 

Complaints Procedure

Beccles Town Council strives to provide a high standard of service to the public.  In the interests of openness and the desire to seek continuous improvement, the council encourages anyone who feels dissatisfied with the service provided to bring this to the attention of the council.

Complaints Procedure – Adopted 20 October 2015